In addition, in some human rights matters, legal aid may be available if there are exceptional circumstances. Please make enquiries with the office. JKR is also placed on detention centre duty rota and often hold surgeries at detention centres to advise and assist immigration detainees.
Legal Aid can cover both the initial application and appeal matters.
For initial application, Legal Aid is available subject to a ‘means’ test. This is an assessment of the financial situation of the Applicant. If the Applicant is in receipt of public fund or NASS or asylum support, they will automatically satisfy the means test. If they are working or have other income then they can qualify for legal aid if their cash savings are less than £3000 and monthly disposable income is less than £753. They need to bring their payslips and bank statements or other proofs of income and savings. If they are not employed then they need to bring a supporting letter with a photo ID of the person who is financially supporting them. The financial ability of the person providing support will not be taken into account but only the fact that the Applicant receives support and will thus qualify for legal aid.
For appeal matters, Legal Aid is available subject to a ‘means’ test as explained above and a ‘merits’ test. ‘Merits’ test is an assessment of the prospects of success of the Appeal.
For non-legal aid matters, we operate a fixed fee scheme. While some immigration matters may be fairly straightforward, others may be quite complicated requiring more work and time. JKR, therefore, operates a system of minimum and the maximum fee for a particular matter. At the initial meeting, the caseworker will review the case and will explain and advise as to the complexity (if any) of the case and state the required legal fees.
The following private fee-paying services are to be provided by JKR in immigration matters.
Initial consultation = £100 (up to 45 minutes).
If you are unhappy with any aspect of our service you may complain in writing to our Practice Manager at the address shown below.
However, it is advisable that first, you raise the matter with the adviser dealing with your case. If the adviser is unable to address your concerns, then write to our Practice Manager.
You will receive an acknowledgment of your complaint by the return of post within 5 working days and a full explanation within four weeks of the date we receive it.
Please write to:
Practice Manager JKR Solicitors 25 Whitechapel Road London E1 1DU
If the matter remains unresolved at the conclusion of our complaints process, you have a right to approach the Legal Ombudsman. Normally you should complain to the Legal Ombudsman within six months of the date of our written response to your complaint, and also within one year of the act or omission complained of or one year from when you should reasonably have known that there was cause for complaint. The address of the Legal Ombudsman is as follows:
Legal Ombudsman PO Box: 6806 Wolverhampton WV1 9WJ Tel: 03005550333 Email: email@example.com Web: www.legalombudsman.org.uk
MAKING A REPORT TO THE SRAThe Solicitors Regulation Authority (SRA) can help you if you are concerned about our behavior. We are regulated by SRA. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability, or other protected characteristics. If you are not happy about the outcome of complaints from JKR by following the procedure above you can raise your concerns with the SRA at Report solicitor.